Consular
The Consular Services Charter outlines how and when we can help Australians overseas.
For consular assistance in Vietnam:
- Contact by email [email protected]
- Contact by phone +84 28 3521 8100 (8:30am to 4:00pm Monday to Friday excluding public holidays)
For urgent consular assistance outside of business hours, the Consular Emergency Centre (CEC) in Canberra provides 24-hour support for Australians with serious and urgent needs. It is also for the friends and family of Australians overseas.
For urgent consular assistance, contact the CEC on:
- phone +61 2 6261 3305, or 1300 555 135 within Australia
Useful Consular Links
List of Interpreters/Translators
List of counselling and psychological services
Consular services feedback
We welcome your comments on our consular services. This helps us to identify areas that need improvement, or where changes would make sense. Sharing your experiences may help other Australians avoid difficulties overseas. It may also help others appreciate how and when consular services can help. You can comment on our services via our contact form, or by writing to us.
Details on feedback options are available at our Smartraveller website: Contact us | Smartraveller
Privacy Policy
The Department of Foreign Affairs and Trade collects, uses and discloses your personal information in accordance with our obligations under the Privacy Act 1988 (Cth) and the Australian Passports Act 2005 (Cth). The Department also uses a third-party software (Setmore) to manage the Consulate-General’s appointment system. Your personal information will be handled by Setmore in accordance with Setmore’s Privacy Policy and by DFAT in accordance with DFAT’s Privacy Policy.
By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT’s behalf for these purposes. If this information is not collected, DFAT’s ability to arrange your appointment will be limited.
Further information about how we use and disclose your personal information to process your application for an Australian passport is available on our website: www.passports.gov.au/protecting-your-privacy