The Consular Services Charter outlines how and when we can help Australians overseas.
For consular assistance in Vietnam:
- email [email protected]. (Note: Australian visa enquiries must not be emailed to this address.) Visa questions should be made via the web-based form, link: Australian Immigration Enquiry form.
- Consular assistance phone +84 28 3521 8100 (8:30am to 4:00pm Monday to Friday)
For urgent consular assistance outside of business hours, the Consular Emergency Centre (CEC) in Canberra provides 24-hour support for Australians with serious and urgent needs. It is also for the friends and family of Australians overseas.
For urgent consular assistance, contact the CEC on:
- phone +61 2 6261 3305
- phone 1300 555 135 within Australia
Consular services feedback
We welcome your comments on our consular services. This helps us to identify areas that need improvement, or where changes would make sense. Sharing your experiences may help other Australians avoid difficulties overseas. It may also help others appreciate how and when consular services can help. You can comment on our services via our contact form, or by writing to us. Details on feedback options are available at our Smartraveller website: Contact us | Smartraveller
The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Consulate-General’s appointments.
Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.
By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT’s behalf for these purposes. If this information is not collected, DFAT’s ability to arrange your appointment will be limited.