Adult renewal application (PC7) by mail
Eligibility
For an Adult passport renewal, you must be 18 years and over and you will need a passport that:
- was issued when you were aged 16 or older
- was issued on or after 1 January 2006
- had, when it was issued, at least two years’ validity
- has your current name, date of birth, place of birth and gender, and
- has not been reported lost, stolen, or cancelled.
If you can answer yes to all the above, complete your PC7 passport renewal application online.
If you don’t meet these criteria, you’ll need to lodge your application in person by appointment only.
Guideline
- Complete your renewal application form online
- The application must be lodged within six months of completion.
- Print and sign your application form
- Print your application on plain white A4 paper, using black ink only. Make sure your form has printed in full and is not cut off at the top or bottom of the page.
- Print the form using the "fit to page" setting to ensure no sections are missing. Refer to more information on printing your application form.
- Sign the form using a black pen, within the signature box. Make sure there are no alterations or whiteout on the signature or the date. It is essential that you sign within the box.
- Photos
- Two recent identical colour photos, less than six months old with your full name written on the back of one photo. The photos must comply with the photo guide. Refer to photo guidelines for more information.
- Do NOT attach the photos to the form as this may damage them.
- Payment
- We will contact you regarding the payment and email you payment instructions once your complete application is received at our office.
- Ensure you have a MasterCard/Visa/American Express card for payment.
- Payment is made online in AUD only. Ensure your internet is secure and stable for the payment to go through.
- Check your adult renewal checklist
- Before posting your application, review your adult renewal checklist.
- Post your application
- Post your application here
Australian Consulate-General
Passport Section
20th Floor, Vincom Center, 47 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
Tel: +84 28 3521 8100
- Post your application here
- How long will it take?
- Please allow a minimum of six weeks to receive a new passport once payment has been taken. PLEASE NOTE incomplete applications will cause delays.
Frequently Asked Questions
- Do I send my current passport with the renewal application?
- No
- How will I know if/when my application has been received at post?
- We will contact you regarding the payment once your complete application is received at our office.
- You can also track the delivery status with your courier.
- What if I need to travel urgently, but already mailed in my renewal application?
- Please contact us to discuss options.
- Will the mission post my new passport to me?
- Your new passport will be posted via EMS to the postal address provided on your passport renewal application form (PC7).
- If your circumstances have since changed, please contact us to discuss alternative options to receive your passport.
- What if I cannot access the online portal to complete and print my PC7 renewal application?
- Contact us to request a pre-filled PC7 renewal form to be emailed to you.
Child renewal application (PC8) by mail
Eligibility
Child passport renewal applications (PC8) can be mailed-in provided the applicant is:
- aged up to 15 years old and
- has held a previous passport
If you can answer yes to the above, complete a PC8 passport application online.
For first-time child applications and applicants aged 16 or 17, the application must be lodged in person by appointment only.
Urgent Travel
If you have urgent travel, please contact us at [email protected] for further advice.
Guideline
- Complete the application form (PC8) online
- The application must be lodged within six months of completion.
- Photos
- Include minimum two passport photos, less than six months old. Refer to photo guidelines for more information.
- The back of one photo must be endorsed by the child’s guarantor, writing ‘This is a true photo of [the child’s full name]’ and signed in black pen.
- DO NOT attach the photos to the form as this may damage them.
- Parents proof of identity
- Copies of both parents’ identity documents that show their name, photo, signature and current address (i.e. both parents or those with parental responsibility for the child who signed section 17 on the application form).
- If there are changes in parental circumstances, please provide certified copies of the supporting documents confirming the changes. For example: if the parent passed away, or changed their name, certified copy of the death certificate or the change of name certificate is required.
- We accept certified documents by notary public/office of justice in Vietnam.
- If the supporting documents provided are not in English, an English translation is required. We accept documents translated by notary public/office of justice in Vietnam
- Print the application form
- Print the child renewal application on plain white A4 paper, using blank ink only. Make sure the form has been printed in full and isn't cut off at the top or bottom of the page.
- Print the form using the "fit to page" setting to ensure no sections are missing.
- Refer to more information on printing your application form.
- Signing the application form
- Sign the form using black pen, within the signature box. Make sure there are no alterations or whiteout on the signature or the date.
- Children 10 years or older must provide a signature unless there is a medical reason or disability that prevents them from signing.
- Guarantor
- A guarantor must sign section 11 of the application form. Remember the guarantor must also endorse the back of a passport photo by writing ‘This is a true photo of [the child’s full name]’ and signing in black pen.
- Refer to Passport Guidelines - MINOR for more information on guarantor requirements.
- Consent
- Parental Consent is required for a child passport. Everyone who’s giving consent must sign section 15 of the form in front of a witness.
- Payment
- We will contact you regarding the payment once your complete application is received at our office.
- Ensure you have a MasterCard/Visa/American Express card for payment.
- Payment is made online in AUD only. Ensure your internet is secure and stable for the payment to go through.
- You can view more information on Passport Fees.
- Check the child renewal checklist
- Before posting your application, review the child renewal checklist.
- Post your application
- Post your application here
Australian Consulate-General
Passport Section
20th Floor, Vincom Center, 47 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
Tel: +84 28 3521 8100
- Post your application here
- How long will it take?
- Please allow a minimum of six weeks to receive a new passport once payment has been taken. PLEASE NOTE: incomplete applications will cause delays.
Frequently Asked Questions
- Can I mail-in a first-time child passport application?
- No. First time child applications must be lodged in person at your nearest mission. Applicants aged up to 15 years old who have held a previous passport are eligible to apply by mail.
- Do I include the applicant’s previous passport with the application?
- No need to send the physical passport
- Do I need to include a copy of the applicant’s previous passport bio data page?
- No
- Do I need to include a copy of the applicant’s birth certificate?
- No
- Do I need to include a copy of the applicant’s citizenship certificate?
- No
- Where do I mail the application to?
- Australian Consulate-General
Passport Section
20th Floor, Vincom Center, 47 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
Tel: +84 28 3521 8100
- Australian Consulate-General
- If there are changes in parental circumstances, do I need to include a copy of the supporting documents showing the changes?
- Yes. Please note certified copies are required in this case. The documents can be certified by notary public/office of justice in Vietnam.
- If the documents are not in English, do I need to include a translation?
- Yes. We accept translations by notary public/office of justice in Vietnam.
- How will I know if/when my application has been received at the mission?
- We will contact you regarding the payment once your complete application is received at our office.
- Ensure you have a MasterCard/Visa/American Express card for payment.
- Payment is made online in AUD only. Ensure your internet is secure and stable for the payment to go through.
- Will the mission post the child’s new passport to me?
- Your new passport will be posted via EMS to the postal address provided on the passport renewal application form (PC8).
- If your circumstances have since changed, please contact us to discuss alternative options to receive your passport.
- What if I cannot access the online portal to complete and print a PC8 application to renew my child’s passports?
- Contact us to request a hardcopy renewal form to be mailed to you.
Medibank Private/ahm and other recent data breaches – advice for foreign passport holders
22 November 2022
Medibank Private/ahm have advised the Australian Passport Office (APO) that no Australian Travel Document information was compromised in this breach.
Foreign passports for international students were compromised through this cyberattack. Medibank Private/ahm are contacting impacted customers directly.
If Medibank Private/ahm have advised you that your foreign passport information was compromised, you should contact the government that issued the passport for advice on what to do. This is also the case for all data breaches that impact foreign passport holders, including the recent breaches at Optus and Medlab.
More information
Medibank/ahm impacted customers
- Call Medibank on 134 148 (within Australia) or +61 3 9862 1095 (International)
- Contact Medibank’s 24/7 Student Health and Support line (Medibank international students call 1800 887 283 and ahm international students call 1800 006 745)
- Visit Medibank Cyber Event Updates and Support page medibank.com.au/cybersecurity
- Go to ID Care’s dedicated Medibank and ahm breach response plan.
- See the Australian Cyber Security Centre's Medibank Private alert.
Optus impacted customers
- Contact Optus customer service directly on 133 937 (within Australia), or +612 8082 5678 (International), or go to their Passport Information webpage.
- Go to our Frequently Asked Questions on the Optus data breach and passport information
- See the Australian Cyber Security Centre's Optus data breach alert.
Medlab impacted customers
- Contact Medlab customer service directly on +61 1800 433 980, or go to their data breach web page.
Making an appointment
If you are eligible for an adult renewal application (PC7) or your child is eligible for a child renewal application (PC8), you can lodge the application by mail without an appointment. All other passport applications require lodgement in person and a lodgement appointment is required.
Passport appointments are available from 09:00 to 12:00 from Monday to Friday.
Please ensure you have all necessary supporting documents with you before you attend your appointment at the Consulate.
Clients without an appointment will only be seen in exceptional circumstances. For further enquiries, please contact us at [email protected] (passport services) and provide us with a contact number.
From 1 April 2022, the Consulate ceases accepting payment by cash and accept payment by card only.
Passport Services
- Adult Passport guidelines
- Child Passport guidelines
- Passport Photo guidelines
- Passport fees
- Online passport application
- Other passport information at www.passports.gov.au
Privacy Policy
The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Consulate-General’s appointments.
Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.
By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT’s behalf for these purposes. If this information is not collected, DFAT’s ability to arrange your appointment will be limited.
Your personal information will be handled by Setmore in accordance with Setmore’s Privacy Policy, and by DFAT in accordance with DFAT’s Privacy Policy.