Passport Services

Eligibility

For an Adult passport renewal, you must be 18 years and over and you will need an Australian Passport that:

• was issued when you were aged 16 or older
• was issued on or after 1 January 2006 with a minimum of two years’ validity
• has your current name, date of birth, place of birth and gender, and
• has not been reported lost, stolen, or cancelled.

If you can answer yes to all the above, please see the guide below.

If you answer no to any of these questions, you’ll need to lodge your application in person by appointment only.

Note: If you are applying for a replacement passport due to full visa pages, you must lodge the application (PC7 form) in person by appointment. The replacement passport has the same expiry date as the passport it replaces. Further information on replacement passport is available here

Completing an Adult passport renewal by mail

1. Complete your renewal application form online
   • The application must be lodged within six months of completion.
2. Print and sign your application form
   • Print on plain white A4 paper, using black ink only. using the "fit to page" setting to ensure no sections are missing. Make sure the top and bottom of the page is not cut off. Refer to more information on printing your application form.
   • Sign the form using a black pen, within the signature box. Make sure there are no alterations or whiteout on the signature or the date.
   • A new signature will be required if your signature is outside the box
3. Photos
   • Two recent identical colour photos, less than 6 months old with your full name written on the back of one photo. Refer to photo guidelines for more information.
   • Do NOT attach the photos to the form as this may damage them.
4. Payment
   • Complete the Credit Card Deduction Authority form, include it with your application form.
   • Payment is made in AUD only.
   • Refer to passport fees for further information.
5. Check your adult renewal checklist
   • Before posting your application, review your adult renewal checklist.
6. Post your application
   • Post your application here

     Australian Consulate-General

     Passport Section

     20th Floor, Vincom Center, 47 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam

     Tel: +84 28 3521 8100

7. How long will it take?
   • Please allow a minimum of six weeks to receive a new passport once payment has been taken and a full application has been received.
   • To minimise processing time, make sure your application includes all required supporting documents

Eligibility

Child passport renewal applications (PC8) can be mailed-in provided the applicant is:

• aged up to 15 years old and
• has held a previous Australian Passport

If you can answer yes to all the above, please see the guide below.

For first-time child applications and applicants aged 16 or 17, the application must be lodged in person by appointment only.

Completing an Child passport renewal by mail

• Email: [email protected]
• Telephone: +84 28 3521 8100

Adult Renewal Applications FAQs

1. Do I send my current passport with the renewal application?
   • No
2. Will my current passport be cancelled when I mail in my renewal application?
   • No. Your current passport will not be cancelled. You will receive an automatic email from the system when your new passport is ready. Your old passport will automatically be cancelled 30 days from when the new passport is received at the Consulate.
3. How will I know if/when my application has been received at the Consulate?
   • You can track the delivery status with your courier.
   • The Passport fee will be processed upon receiving your complete application at our office. Receipts will be sent via email – please ensure you have provided a valid email address on the Credit Card Deduction Authority form.
4. Will the Consulate post my new passport to me?
   • Your new passport will be posted via EMS to the postal address you have provided on your passport renewal application form (PC7).
   • If your circumstances have since changed, please contact us to discuss alternative options to receive your passport.
5. What if I cannot access the online portal to complete and print my PC7 renewal application?
   • Contact us to request a pre-filled PC7 renewal form to be emailed to you.
6. What if I need to travel urgently?
   • Please contact us to discuss options.
   • Contact us by email at [email protected] or by telephone +84 28 3521 8100

Child Renewal Applications FAQs

1. Can I mail-in a first-time child passport application?
   • No. First time child applications must be lodged in person at your nearest mission. Applicants aged up to 15 years old who have held a previous passport are eligible to apply by mail.
2. Do I include the applicant’s previous passport with the application?
   • No. You do not need to send the physical passport.
3. Do I need to include a copy of the applicant’s previous passport bio data page?
   • No
4. Do I need to include a copy of the applicant’s birth certificate?
   • Not required for mailed-in passport renewal application.
5. Do I need to include a copy of the applicant’s citizenship certificate?
   • Not required for mailed-in passport renewal application.
6. Do I need to include original documents?
   • No. Do not send any original documents to us.
   • If parental circumstances have changed since the child’s previous application, certified copies of the new supporting documents are required.
     For example:
     • changes in name (marriage, divorce, gender change)
     • new court orders
     • revised birth certificate.
7. If the documents are not in English, do I need to include a translation?
   • Yes. We accept translations by notary public/office of justice in Vietnam or an approved translator of the issuing country.
8. How will I know if/when my application has been received at the mission?
   • You can track the delivery status with your courier.
   • The Passport fee will be processed upon receiving your complete application at our office. Receipts will be sent via email – please ensure you have provided a valid email address on the Credit Card Deduction Authority form.
9. Will the mission post the child’s new passport to me?
   • Your new passport will be posted via EMS to the postal address provided by you on the passport renewal application form (PC8) and/or the DFAT Credit Card Deduction Authority.
   • If your circumstances have since changed, please contact us to discuss alternative options to receive your passport.
10. What if I cannot access the online portal to complete and print a PC8 application to renew my child’s passports?
    • Contact us to request a hardcopy application form to be mailed to you.