Australian Consulate-General
Ho Chi Minh City, Vietnam

Passport Services

Adult renewal application (PC7) by mail


Child renewal application (PC8) by mail


Medibank Private/ahm and other recent data breaches – advice for foreign passport holders

22 November 2022

Medibank Private/ahm have advised the Australian Passport Office (APO) that no Australian Travel Document information was compromised in this breach.

Foreign passports for international students were compromised through this cyberattack. Medibank Private/ahm are contacting impacted customers directly.

If Medibank Private/ahm have advised you that your foreign passport information was compromised, you should contact the government that issued the passport for advice on what to do. This is also the case for all data breaches that impact foreign passport holders, including the recent breaches at Optus and Medlab.

More information

Medibank/ahm impacted customers

Optus impacted customers

Medlab impacted customers

  • Contact Medlab customer service directly on +61 1800 433 980, or go to their data breach web page.

Making an appointment

If you are eligible for an adult renewal application (PC7) or your child is eligible for a child renewal application (PC8), you can lodge the application by mail without an appointment. All other passport applications require lodgement in person and a lodgement appointment is required.

Passport appointments are available from 09:00 to 12:00 from Monday to Friday.

Book an appointment with Australian Consulate-General Ho Chi Minh City using SetMore

Please ensure you have all necessary supporting documents with you before you attend your appointment at the Consulate.

Clients without an appointment will only be seen in exceptional circumstances. For further enquiries, please contact us at [email protected] (passport services) and provide us with a contact number.

From 1 April 2022, the Consulate ceases accepting payment by cash and accept payment by card only.

Passport Services

Privacy Policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Consulate-General’s appointments.

Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes. 

By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT’s behalf for these purposes. If this information is not collected, DFAT’s ability to arrange your appointment will be limited. 

Your personal information will be handled by Setmore in accordance with Setmore’s Privacy Policy, and by DFAT in accordance with DFAT’s Privacy Policy.